Important COVID-19 Update

May 12th, 2020

Dear all
 
Dr. Lun Wang and Dr. Kevin Lee hope everybody is doing well! It had been a strange 7 weeks as we all had to make some changes and sacrifices to slow down the spread of the coronavirus. Thank you for your patience throughout this time. We are now seeing the light at the end of the tunnel as the BC Provincial government announced the plan to reopen BC in Mid-May!
 
We have been working hard during this time in our preparation to reopen the clinic; from collecting the PPE, to coming up with new protocol on how we see patients. The health and safety of our staff and our patients is our top priority, and we will not be rushed to open unless we are absolutely certain that we can achieve this.
 
We will be booking patients starting on June 2nd. We will be scheduling patients back in the same order as their last scheduled appointment, with priority given to patients who have current discomfort and those with active fixed appliance.
 
Due to the high volume of need, we may not be able to see you right away. We kindly ask you to be patient still during this time; we will be contacting you as soon as we can! Please check your emails from our office for your appointment time which will be booked for you in case we are not able to connect with you over the phone.
 
In the meantime, if you have any emergency causing pain or bleeding, please call us immediately for us to see you.
 
Thank you again for your patience and support during this challenging time. Please stay safe and stay well. We look forward to meeting you in person soon!
 
Sincerely,

PacificWest Dental Team

Important COVID-19 Update

April 27th, 2020

Dearest friends,                        

We hope you are all keeping well during this time of physical distancing. We would like to take this chance to provide you with updates on what we at PacificWest Dental Group and the dental professional community had been doing to help curbing the spread of the coronavirus.

On April 27, 2020, the BC Dental Association released an update for all dentists practicing in BC. In compliance to the guideline released by BCDA, and to support the health and well-being of our patients and team, we have decided to keep our offices closed until further notice.

Please check our emergency care page for common orthodontic problems and solutions for them. However, if there is persistent pain or discomfort, or there is something else that concerns you, please do not hesitate to contact us. Our phone line will still be answered and all online communications will remain open.

Furthermore, we are excited to announce that we now offer virtual appointments! This allows us to see your teeth and meet with you virtually to answer your questions. Click here to book for a virtual appointment with Dr. Wang or Dr. Lee! 

Thank you for your patience and understanding during this difficult time. We are privileged to serve you and the community, and we will continue to do so by provide you with the latest information via email, social media, and our website.

We look forward to seeing your smiles soon!

PacificWest Dental Team

 

 

March 27th, 2020
Dear all,  

I wish you all healthy and stay strong in this time of crisis.

As your orthodontist and a member of our community, we care for each and every one in our neighborhood and would like to continue to provide care when you need. If fact, our goal is to achieve the highest level of patient health and satisfaction, and contribute positively to our community.

We are doing our part in curbing the spread of COVID19 in our community by obeying health ministry and our dental regulatory college’s directive of maintaining proper social distancing and offering essential and emergency services only. 

We will still be available at both locations on a limited basis for emergency appointments. We will be there for you when you need us. We will be answering our phones. In addition, we will soon have the capability to conduct virtual appointments when appropriate. We will be available for you need both online and in physical location.

For patients with upcoming appointments, please know our team will be reaching out to each of you to get you rescheduled in a timely manner.

In the mean time, we appreciate your support and understanding as we work to keep our patients and team members safe during this crucial time!

Please stay safe, and stay home.

If you have any pain or discomfort that you are not able to resolve on your own, please call ahead and we will schedule you in ASAP.

Surrey 604-501-0993 | Vancouver 604-558-0993

Finally, before visiting our office for emergency treatment or aligner pick up, we ask you to please have the following form filled up and sign at the office. It is essential that we are forth coming with our health status in order to keep all of our patients, staff and dentists safe. Thank you.

 

Best regards,
PacificWest Dental Team

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